Refund policy
Return & Refund Policy
We offer a 14-day return policy: you have 14 days from the date of delivery to request a return.
Eligibility
- Items must be unworn, unused and unwashed, with all original tags, packaging, manuals and accessories.
- Helmets, protective armor and riding suits must show no signs of wear, hair, dirt or mounting marks.
- Proof of purchase (order number) is required.
Non-returnable items
- Clearance or "Final Sale" items
- Custom-ordered or personalized gear
- Gift cards
How to start a return
Email mo2oracing.com@gmail.com with your order number and the reason for the return. We reply within 24–48 hours with return instructions. Items sent back without an approved return request cannot be accepted.
Returns are sent to our US fulfillment facility:
MO2O Returns
2790 Sexton Pl
Bronx, NY 10469
United States
Return shipping costs
For standard returns, the customer pays return shipping, and original shipping costs are non-refundable. If your item arrived damaged, defective or incorrect, contact us right away and we will cover return shipping with a prepaid label.
Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order. If you prefer a direct exchange, mention it in your return request email and we will check stock for you.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery for any reason, subject to the condition requirements above.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 3–5 business days. Your bank or card issuer may take an additional 5–10 business days to post the refund.
Contact
MO2O Racing — Email: mo2oracing.com@gmail.com · US phone: +1 (201) 383-2244 · WhatsApp: +92 344 516 1033